1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and mailing address submitted through our contact form or scheduling platform.
• Health Information: Information you provide during intake, evaluations, or ongoing treatment, which is protected under HIPAA (see Section 4).
• Website Usage Data: IP address, browser type, pages visited, and time spent on our site, collected through standard analytics tools.
• Insurance Information: Insurance carrier and plan details necessary for billing and benefit verification.
  
  

2. How We Use Your Information

• To schedule and provide psychiatric evaluation and treatment services
• To communicate with you regarding appointments, billing, and treatment
• To process insurance claims and verify coverage
• To respond to inquiries submitted through our contact form
• To improve our website and services
• To comply with legal and regulatory obligations
  
  

3. Third-Party Services

We use Headway as our billing and scheduling partner to manage insurance-based appointments. When you book through Headway, your information is subject to Headway’s own privacy policy in addition to ours. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. HIPAA & Protected Health Information

As a healthcare provider, McLean Psychiatry & Wellness complies with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) collected during your care — including diagnoses, treatment notes, and medication history — is safeguarded in accordance with HIPAA’s Privacy and Security Rules. A separate Notice of Privacy Practices, provided at the start of care, details your rights regarding your medical records.

5. Data Security

We use secure, encrypted platforms for telehealth visits, electronic health records, and billing. While we take reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Website Analytics

Our website may use cookies or similar tracking technologies to understand how visitors interact with our site. You can disable cookies through your browser settings, though this may affect certain website functionality.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information, subject to legal record-keeping requirements for medical records
• Opt out of non-essential communications

8. Children’s Privacy

We provide care to adolescent patients (ages 13+) with appropriate parental or guardian consent. Information for minor patients is handled in accordance with HIPAA and applicable Virginia law regarding minors’ health information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when this policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

McLean Psychiatry & Wellness

Phone: (571) 568-9849

Email: Ashly@mcleanpsychiatryandwellness.com